- +254 111 815 221
- info@tuzidimovers.co.ke
- +254 111 815 221
Find clear answers to the most frequently asked questions about Tuzidi Movers’ services, bookings, pricing, packing, storage, and relocations. Our FAQ page provides reliable information to help you plan your move with confidence and peace of mind.
Tuzidi Movers provides professional relocation services. ie:
We are committed to making every move smooth, safe, and stress-free.
We serve clients throughout Nairobi and all major towns across Kenya. We also facilitate international relocations by professionally packing and preparing shipments for airport transportation.
We combine experienced movers, well-maintained moving trucks, quality packing materials, competitive pricing, and exceptional customer service to ensure every relocation is completed safely, efficiently, and on schedule.
Yes. Tuzidi Movers operates as a professional moving and relocation company committed to delivering reliable services while observing applicable legal and industry standards.
Our customer support team is available during normal business hours. Moving services can also be scheduled outside regular hours, including weekends and public holidays, subject to prior arrangement and availability.
We recommend booking at least three to seven days before your preferred moving date. During weekends, month-end periods, and holidays, earlier bookings are encouraged to secure your preferred schedule.
Yes. We specialize in residential moves, office relocations, apartment moves, business relocations, and commercial moving projects of all sizes.
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You can reach us by phone, WhatsApp, email, or by completing the online booking or quotation form on our website. Our team responds promptly to all enquiries.
are fully exempt from Corporate Income Tax on profit that the company gets from provision of Information Technologies (services) outside of CA; They are fully exempt from VAT on provision of Information Technologies outside of CA. As a result, normally, companies pay only 5% dividend tax on the dividends distributed to the shareholder. And that’s it.
Yes. Every move is different. We assess your requirements and prepare a moving plan tailored to your property size, destination, budget, and any special handling requirements.
Our commitment is to deliver safe, reliable, affordable, and professional moving services while treating every customer’s belongings with the highest level of care and respect.
You can request a free quotation by calling us, sending us a WhatsApp message, or completing the quotation form on our website. We will review your requirements and provide a detailed estimate.
Yes. We provide free, no-obligation quotations to help you understand the expected cost before confirming your booking.
Please provide your current location, destination, preferred moving date, property type, approximate inventory, floor level, access conditions, and any special moving requirements.
Yes. Where necessary, we conduct a physical or virtual survey to accurately assess your belongings and provide the most accurate quotation.
Pricing is based on factors such as the volume of items, moving distance, number of movers required, accessibility, packing requirements, storage needs, and any additional services requested.
Once you accept our quotation, our team will confirm your moving date, assign your moving crew, and provide all necessary booking details.
Yes. You may reschedule your move, subject to availability. We recommend informing us as early as possible to allow us to adjust your booking.
We accept secure payments through M-Pesa, bank transfer, and other approved payment methods communicated during the booking process.
Depending on the nature and size of the move, a deposit may be required to reserve your moving date. The applicable payment terms will be clearly communicated before booking confirmation.
Yes. Simply send us your moving details, photos, videos, or inventory list via WhatsApp. Our team will review the information and prepare an accurate quotation.
We offer house moving, apartment moving, office relocation, commercial moving, local moving, long-distance moving, storage, and specialized relocation services.
Yes. Our experienced team professionally packs your belongings before transportation and can also unpack and arrange them at your new location upon request.
Yes. We safely dismantle large furniture before transportation and professionally reassemble it at your destination.
Yes. We carefully plan office relocations to minimize downtime and ensure business operations resume as quickly as possible.
We use quality packing materials, protective blankets, secure wrapping techniques, and proper loading methods to safeguard your belongings throughout the journey.
Yes. Our experienced movers are trained to handle heavy furniture, appliances, office equipment, and other bulky items using appropriate moving equipment and safe handling techniques.
Where scheduling permits, we can provide same-day moving services. We recommend contacting us as early as possible to confirm availability.
Yes. We offer flexible scheduling, including weekends and public holidays, subject to prior booking and crew availability.
We recommend that you or your authorized representative be available during loading and delivery to verify the inventory and provide any necessary instructions.
Our team unloads your items carefully, places them in the designated rooms, reassembles furniture where required, and ensures you are satisfied before completing the move.
Choose Tuzidi Movers for reliable relocation solutions and premium moving services.
Do you offer international moving services?
Yes. We supply high-quality cartons, wrapping paper, bubble wrap, stretch film, packing tape, furniture blankets, and other protective materials suitable for different types of items.
Yes. Fragile items such as glassware, mirrors, electronics, artwork, and kitchenware receive additional protective wrapping and are clearly labelled for careful handling.
No. Our professional packing team can handle the entire packing process, allowing you to focus on preparing for your move.
We wrap furniture with protective materials, secure moving parts, use furniture blankets where necessary, and carefully load each item to prevent scratches and damage.
Yes. We safely dismantle large furniture before transportation and professionally reassemble it at your new location.
Yes. We reassemble furniture and position it according to your instructions to help you settle into your new home or office quickly.
Yes. We carefully pack televisions, computers, printers, and other electronics using appropriate protective materials to minimize the risk of damage during transportation.
Yes. Every packed box is clearly labelled to simplify unloading, room allocation, and unpacking at your new location.
Personal documents, passports, cash, jewellery, medications, laptops, mobile phones, and other valuable personal items should remain with you throughout the move.
For safety and legal reasons, we do not transport cash, jewellery, firearms, explosives, hazardous chemicals, illegal substances, live animals, or other prohibited or dangerous items. We recommend making separate arrangements for such belongings where applicable.
Yes. Tuzidi Movers offers secure short-term and long-term storage solutions for household goods, office equipment, furniture, and other approved belongings awaiting delivery or relocation.
Storage is ideal if your new home or office is not ready, you are renovating, downsizing, travelling, or need a secure place to keep your belongings temporarily.
Our storage facilities are designed to provide a safe environment with controlled access, routine monitoring, and proper handling procedures to protect your belongings.
Yes. We safely store household furniture, office furniture, documents, equipment, electronics, and other approved items in clean and organized storage spaces.
You may store your belongings for as little as a few days or for several months, depending on your requirements and the agreed storage arrangement.
Yes. Where necessary, we professionally wrap and pack your belongings before placing them into storage to help protect them from dust, moisture, and handling damage.
Yes. Access can be arranged by contacting our customer service team in advance so that appropriate security and handling procedures can be followed.
Storage fees are generally based on the volume of items being stored, the storage duration, and any additional services such as packing, transportation, or special handling.
Yes. Our team can collect your belongings from your home or office, transport them safely to our storage facility, and deliver them whenever you are ready.
Yes. We do not accept hazardous materials, illegal items, explosives, firearms, live animals, perishable goods, or any items prohibited by law or that may endanger other stored property.
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We accept payments through M-Pesa, bank transfer, and other approved payment methods communicated during the booking process.
Depending on the size and nature of the move, a deposit may be required to secure your booking. Any deposit requirements will be clearly communicated before confirmation.
Unless otherwise agreed, the remaining balance is payable upon completion of the moving service or according to the payment terms stated in your quotation.
Yes. You may cancel your booking by notifying us as early as possible. Cancellation terms and any applicable charges will depend on the notice period and services already arranged.
Yes. We are happy to reschedule your move subject to availability. Early notice helps us accommodate your preferred alternative date.
Yes. We provide invoices, quotations, and official payment receipts for every completed transaction.
No. We believe in transparent pricing. Your quotation clearly outlines the agreed services and applicable charges. Additional costs only arise if you request extra services or significantly change the scope of work.
We encourage clients to discuss available transit insurance options before the move. Insurance arrangements depend on the nature of the move and the coverage selected.
Although we take every precaution to protect your belongings, any damage should be reported immediately. We will investigate the matter promptly and resolve it in accordance with our terms of service and any applicable insurance arrangements.
Yes. Payments may be made by an authorized third party, provided the booking details and payment information are properly communicated and verified.
Yes. Call or WhatsApp us for a quick booking.
Yes. We use skilled staff, quality materials, and proper equipment.
Yes. We are fully registered and operate legally.
House and office relocations, locally and internationally.
Please ensure all personal valuables are secured, pathways are clear, parking is available where possible, and any special instructions have been communicated to our team.
Our team will arrive at the agreed booking time. If unexpected circumstances cause any delay, we will promptly notify you and provide an updated arrival time.
Yes. We recommend that you or your authorized representative be present during loading and delivery to verify your inventory and provide any necessary instructions.
The duration depends on the size of the move, the distance, traffic conditions, accessibility, and any additional services requested. Your estimated timeline will be discussed before moving day.
Yes. Our team will place furniture and other belongings in your preferred rooms according to your instructions during delivery.
Yes. We reassemble furniture that was dismantled during the move to help you settle into your new home or office quickly.
We recommend inspecting your belongings, confirming that all items have been delivered, and informing our team immediately if you have any questions or concerns before the move is finalized.
While we carefully plan every move, unavoidable delays such as severe weather, heavy traffic, or road closures may occur. If this happens, we will keep you informed throughout the journey.
Yes. Where required, we can schedule delivery for a later date, particularly when storage services or phased relocations have been arranged.
Yes. If unpacking services have been requested, our team will collect used packing materials and leave your space neat and organized whenever reasonably possible.
Yes. We have the experience and equipment required to move heavy and delicate specialty items safely, subject to prior assessment.
Yes. We can move safes, filing cabinets, office machinery, and other heavy equipment after evaluating their size, weight, and access requirements.
Yes. Valuable artwork, antiques, mirrors, and collectibles receive specialized packing and careful handling to minimize the risk of damage during transportation.
Yes. Our movers safely disconnect, prepare, transport, and reposition household appliances where applicable.
Yes. Vehicle transportation services may be arranged depending on the destination and specific transport requirements. Please contact us for a customized quotation.
Yes. We do not transport cash, jewellery, firearms, explosives, hazardous chemicals, illegal substances, live animals, perishable goods, or any items prohibited by law.
We use trained movers, quality packing materials, proper lifting techniques, secure loading procedures, and carefully maintained moving vehicles to protect your belongings throughout the relocation.
We recommend personally carrying cash, passports, legal documents, jewellery, laptops, medications, and other irreplaceable valuables instead of placing them in the moving truck.
Yes. Our moving teams are trained in proper lifting techniques, furniture handling, packing procedures, loading methods, and customer service to ensure every move is completed safely and professionally.
Safety is one of our highest priorities. We follow professional moving procedures, use appropriate equipment, protect customers' property, and maintain high operational standards to ensure a safe, efficient, and reliable moving experience.
We are a trusted moving company providing relocation, packing, storage, transport, installation, and cleaning services in Kenya.
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